Customer Service

All quotations are made and all orders are accepted, subject to the following terms & conditions, and no variations thereof will be recognised unless agreed in writing between the parties.

Quote Currency

All quotations are issued using the (€) Euro currency and allowance should be made for current exchange rates.


Unless previously withdrawn, all quotations are open for acceptance within thirty days only from the date thereof and are subject to confirmation at the time of such acceptance.


The acceptance of our tender must be accompanied by sufficient information to enable us to proceed with the order forthwith; otherwise we are at liberty to amend the tender prices to cover any increase which have taken place after acceptance. Any samples submitted must be returned to our works, carriage paid, within one month of date of despatch or paid for.

Cancellation and Return of Goods

Returned goods only by prior consent are subject to 20% restocking charge. Special/non stock items are non refundable.

Limits of Contract

Our quotation or tender includes only such goods, accessories and work as are specified therein.

Terms of Payment – Account Customers

Payment shall be due 30 days end of month.

Terms of Payment – Cash Sale Customers

All cash sales must be paid for prior to any order being processed. VAT is exempt for any customer with a VAT exemption number.

Delivery Charges ‐ Overseas Cash Sales Customers

It is the responsibility of the customer to organize and pay for deliveries overseas. This is to prevent any issues with deliveries.

Damage / Shortage

Shortages and breakages must be reported by fax/email ( within 48 hours of goods receipt.

Retention of Title

All goods remain the property of Caltech Electrical Supplies Ltd until payment is received in full by the buyer.